Shipping policy
Orders with different Shipping and Billing address
For new customers whose orders have different billing and shipping addresses, we may contact you to request additional confirmation of the order details. If we do not receive confirmation within three days of placing the order, the order may be delayed or canceled.
US Orders
We ship within the continental United States. Shipments to Alaska, Hawaii, and Puerto Rico are not available by default and may be arranged upon request, subject to additional fees.
Shipping Fee
Shipping fees are calculated at checkout based on package weight and destination. We reserve the right to pass along any additional charges due to incomplete or incorrect delivery information provided by the customer. Please check your information carefully before submitting your order.
Order Processing Time
Please allow up to 3 business days for order processing. If we require longer than three days, we will contact you. Orders with express shipping (such as Next Day, 2 Day Air, etc.) must be placed before 12PM Eastern (EST) to ship the same day. Expedited orders placed on Friday or weekend (Saturday and Sunday) will be processed the following business day, which is usually Monday with the exception of holidays.
Transit Time Disclaimer
All delivery timeframes are estimates provided by the carrier and are not guaranteed. Transit times do not include order processing time.
Express Shipping
We use third-party carriers such as UPS, FedEx, USPS, and others. Expedited shipping services operate on business days only and do not include weekends or holidays. Transit times are estimates provided by the carrier and begin after order processing is complete. Expedited shipping does not guarantee delivery within a specific number of calendar days.
Choice of Shipping Carrier
We reserve the right to choose a shipping carrier when shipping orders. Currently we ship with multiple carriers such as UPS, FedEx, USPS, and OnTrack. If you placed your order for a specific carrier we will try to honor your choice but might ship with a different carrier of our choice using the same or a very similar delivery service.
Orders Below $500
Orders valued $500 or less will ship without signature requirement. If no one is present upon delivery the carrier might at their discretion leave the package. Orders shipped without signature confirmation are considered delivered when marked delivered by the carrier. If you feel it might not be safe for the carrier to leave the package, please specify so during checkout (in the comments section). We will then ship with a signature requirement, the fee will be billed separately and is passed from the carrier (Signature fees are determined by the carrier and may vary).
Orders Above $500
Orders of $500 and above will ship signature required. It is the customer’s responsibility to make sure that someone will be available to sign for the package upon delivery. Once a signature-required shipment is marked delivered by the carrier, the order is considered fulfilled.
Additional Insurance (Optional)
Insurance is administered by Shipsurance. By purchasing you agree to their coverage terms (link). You can insure your shipment (including shipping costs) against loss or damage for up to $5,000.00. Restrictions apply. See what can’t be insured (link). This will replace any insurance provided by the carrier. DOMESTIC RATES: $0.75 per $100.00 of coverage.
Shipping to PO Boxes
Orders shipped to PO Boxes do not qualify for free shipping, regardless of order total. Shipping costs to PO Boxes are significantly higher and are calculated separately based on package weight, dimensions, and destination.
If an order qualifying for free shipping is placed with a PO Box as the shipping address, we reserve the right to place the order on hold and contact the customer with the applicable shipping cost. The order will be processed once the additional shipping fee is approved by the customer. If approval is not received, the order may be canceled.
Free Shipping
Most orders totaling $250 and more will be eligible for free ground shipping, with some exceptions for bulky items, special order items, and shipments to PO Boxes.
Delivery Issues
Delivery delays may occur due to carrier volume, weather conditions, incomplete or incorrect address information, or other circumstances beyond our control. Once an order has been transferred to the carrier, delivery is subject to the carrier’s terms and conditions. Carrier-confirmed delivery constitutes fulfillment of the order. We are not responsible for delays caused by carrier service interruptions, weather events, or other circumstances beyond our control.
Address Changes
Customers are responsible for providing accurate shipping information at checkout. Once an order has been shipped, address changes or carrier intercept requests are not guaranteed and are subject to carrier availability and additional fees, which are the responsibility of the customer.
Risk of Loss
Risk of loss and title for items purchased pass to the customer upon delivery of the order to the shipping carrier.
Refused or Undeliverable Shipments
If a shipment is refused, unclaimed, or returned to sender due to an incorrect address, failure to accept delivery, or inability to deliver, original shipping charges are non-refundable. Any return shipping fees and carrier charges incurred will be deducted from the refund. Such shipments will be processed in accordance with our Return Policy and restocking fees may apply.
Freight Forwarding
We do not authorize the export or resale of our products. Orders suspected of freight forwarding, export activity, or unauthorized resale may be canceled at our discretion.
International Orders
We do NOT accept International orders and do NOT ship overseas.
Last Updated: February 26, 2026
