Refund policy

Returns

Customers are encouraged to review their order upon delivery to ensure accuracy and completeness. If you need to return or exchange merchandise, please email us at cs@medicinalsupplies.com to request a return merchandise authorization ("RMA"). All claims must be made within 30 calendar days of receipt of product to qualify for an RMA. No returns will be accepted without this number or after 30 calendar days of receipt of product. Returns will not be accepted without an RMA or after 30 calendar days from delivery.

For purposes of this policy, “30 calendar days” includes weekends and holidays and begins on the date the tracking information confirms delivery.

Return Condition Requirements

To be eligible for return, items must be unused, unworn, unwashed, and in their original condition with all original packaging, manuals, inserts, tags, and components included. Products that are sealed by the manufacturer must be returned with the original seal intact and untampered. Any item with a broken manufacturer seal, opened sterile barrier, or tamper-evident packaging that has been opened will be considered used and is not eligible for return.

Items returned in a condition different from how they were originally shipped may be denied or subject to partial refund at our discretion.

Non-Returnable Items

Due to the nature of medical, diagnostic, and personal care products, certain items are not eligible for return once opened or if the manufacturer seal has been broken. These include, but are not limited to:

• Blood glucose test strips, lancets, continuous glucose monitor supplies, and other diabetic testing supplies
• Erectile dysfunction devices, vacuum therapy devices, constriction rings, and related accessories
• Breast pumps and breast pump accessories
• Opened or used sterile products
• Wound care dressings and bandages once opened
• Compression garments and post-surgical garments that have been worn
• Personal hygiene items
• Special order or custom order products
• Clearance or final sale items

Products within these categories may be eligible for return only if unopened, unused, and returned with the original manufacturer seal intact. Any item with a broken seal, opened sterile barrier, tampered packaging, or compromised expiration integrity will be considered used and is not eligible for return.

For health, safety, and regulatory reasons, we cannot accept returns of products where sterility, safety, expiration integrity, or resale integrity has been compromised.

Manufacturer Warranties

Certain products may be covered by a manufacturer’s warranty. In such cases, customers may be directed to the manufacturer for warranty service or replacement in accordance with the manufacturer’s policies.

Order Cancellations

Orders may be canceled prior to shipment. Once an order has shipped, it cannot be canceled and must follow our standard return process. We cannot guarantee cancellation requests after an order has been processed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3-7 business days for processing of refund. In most instances original shipping charges are not refundable, unless the item received is damaged during shipping or we shipped the wrong item.

Refund Timing

Refunds are processed within 3–7 business days after approval. Please note that financial institutions may require additional time to post the refund to your account. We are not responsible for delays caused by banks or credit card issuers.

Partial Refunds

Partial refunds may be issued for items returned in a condition different from how they were originally shipped, items missing components, damaged packaging, or returns received without prior authorization.

Late or Missing Refunds

Prior to contacting us, please check your bank account to confirm the refund has not been posted. If you still have not received your refund after allowing sufficient processing time, please contact us.

Order Issues

All visible shipping damage must be reported within 48 hours of delivery in order for us to initiate a carrier claim. This timeframe applies only to shipping-related damage and does not limit your rights regarding defective or incorrect items.

If an item is defective, damaged, or incorrect, please contact us so that we can evaluate the issue and make it right. To expedite communication and the exchange or return process, you are strongly encouraged to provide photographs of the product, packaging, shipping label, and any visible damage when contacting us. We may require such documentation in order to process damage, defect, or incorrect item claims. Failure to provide requested documentation may result in denial of the claim.

Sale Items

Sale items are non-refundable. Only regular priced items may be refunded.

Exchanges

We are happy to replace the merchandise at your shipping expense if it is returned in the same condition as originally shipped. Applicable to all returns terms.

Return Shipping and Insurance Fees

We can provide a return label for a $13.5 fee, which will be deducted prior to issuing your refund. Some items can qualify for a cheaper return label, please contact us to find out about a specific item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refused or Returned Shipments

Shipments refused, unclaimed, or returned due to incorrect address or failure to accept delivery will have original shipping charges deducted. Additional carrier fees may also be deducted. Restocking fees may apply. Such returns will be processed in accordance with this Return Policy.

Restocking Fee

All eligible returns and exchanges are subject to a 15% restocking fee based on the product purchase price. Restocking fees do not apply to items that are defective or shipped incorrectly by us.

Return Abuse

We reserve the right to refuse returns in cases of excessive returns, suspected misuse, or fraudulent activity.

Dispute Resolution

Customers agree to contact us directly to resolve any issue prior to initiating a payment dispute or chargeback. We are committed to resolving concerns promptly and fairly.

Regulatory Compliance

This return policy complies with applicable federal and state regulations governing medical devices and personal care products. Certain items may be restricted from return due to health and safety regulations.

Last Updated: February 26, 2026